Frequently Asked Questions
Everything you need to know about your Ekster gear.
How does the signature card ejection mechanism work?
Our patented card-access mechanism allows you to fan out your cards with the click of a button. Simply press the trigger at the bottom of the wallet to reveal your cards for easy selection.
What is RFID protection and why do I need it?
Ekster wallets are built with integrated RFID-blocking technology. This prevents 'electronic pickpocketing' by blocking the signals used by thieves to scan and steal your credit card information wirelessly.
What is your return policy?
We offer a 45-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 45 days for a full refund, provided the item is in its original condition.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-15 business days depending on your location.
What materials are used in Ekster products?
We use premium materials including environmentally certified top-grain leather, space-grade 6061-T6 aluminum, and 3K carbon fiber to ensure durability and a luxury feel.
Do you offer a warranty on your wallets?
Yes, all Ekster wallets come with a 12-month warranty that covers any manufacturing defects in the mechanism or construction of the product.